Patient Satisfaction Survey
Summary of Responses of Patient Satisfaction Survey
Conducted between April and June 2018
The DEC is committed to providing a safe and high quality service to all our patients and community at all times. For many years we have surveyed our patients to identify areas of strength and weakness to enable us to fairly assess our services and ensure they meet the needs of our patients, referring doctors and the overall community. Many areas of care are assessed and each is reviewed individually and as a part of the whole survey, to best ensure quality patient outcomes at all times.
During April to June 2018 we received 246 completed surveys. We would like to thank all those we took the time to assist us by providing valuable feedback to us. We will use this feedback to improve our services and will develop education to help our staff achieve our goals.
We received 246 completed surveys and the results are as follows:
98% (240/246) of patients responded they had received adequate information about the test they were having
97% (239/246) of patients responded they had received adequate information about the account payments
97% (239/246) of patients responded they had received adequate information about the preparation for their test
81% (199/246) of patients responded they received a SMS confirmation of their appointment. 91.5% (182/199) of patients felt the SMS had fulfilled their requirements for reconfirming their appointment
86% (212/246) of patients had no difficulty in finding the DEC
96% (236/246) of patients felt they had adequate privacy throughout their stay at the DEC
Adverse Reactions Post Procedure
78% (187/246) patients did not experience any adverse reaction post procedure.
Patients were asked to nominate where they had experienced nausea, vomiting, bruising at injection site, abdominal pain or wind pain.
Many respondents commented their reactions were only minor and were only really noting them as we had prompted them to do so.
Post Procedure Responses
98% (241/246) of patients felt they were ready to go home at the time of discharge
98% (241/246) of patients responded they knew how to care for themselves
94% (232/246) of patients felt they knew the nature of their problem at discharge
89% (218/246) of patients felt they had been involved in the decision making process
98% (240/246) of patients felt their rights and responsibilities had been respected
68% (167/246) of respondents have previously attended the DEC for treatment.