The Diagnostic Endoscopy Centre has not been effected by the NSW Government guideline to cease elective surgery announced on 7th January 2022.
As a day-only procedure centre, we are permitted to continue to treat our patients.
For patients undergoing procedures:
You must provide us with evidence of your negative rapid antigen test result (completed within 24 hours of your appointment). Failure to provide us with a current test result may result in your appointment being rescheduled. We have limited capacity to perform rapid antigen testing on site if required. Please STAY AT HOME from the time of testing until your scheduled appointment. Face masks are required at all times. We apologise for any inconvenience this may cause you - we are doing this to protect you, other patients and our staff.
Please contact our reception staff on 8382 6622 or or our nursing staff on 8382 6615 if you have any queries
Changes to Government guidelines, Public Health orders and infection control guidelines for Covid-19 may result in changes to our admission policy from time to time. Our staff will advise you prior to your attendance of any changes (e.g. the need to wear a mask during your attendance or pre-appointment testing requirements).
Our doctors offer the option of telehealth (via video) consultations as well as face to face consultations to suit your personal needs.
If you have any symptoms on the day of your appointment or you have been in contact with a Covid 19 positive or suspected Covid 19 positive person please do not attend your appointment. Please telephone our staff on 8382 6622 or email to book or reschedule an appointment.

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The Australian Hospitals’ Patient Experience Question Set AHPEQS (conducted July 2021)

The DEC conducted a patient satisfaction survey aligned with AHPEQS in July 2021. This set of questions was developed by the Australian Commission on Safety and Quality in Health Care and is based on the aspects of treatment and care that patients in Australian hospitals and healthcare services have told us are most important to them.
The DEC has adopted this questionnaire and the methodology to enable us to have a snapshot throughout the year of the feedback provided from our patients following their treatment with us.
51 patients were chosen at random to complete the 12-question survey. All patients completed the survey while sitting in final stage recovery, having recovered enough from their sedation to be discharged home.
This survey was conducted as part of the DEC’s ongoing commitment to evaluating our patient experiences to ensure we are delivering optimal care to our patients.

The list of questions and the results achieved were:

  • My views and concerns were listened to: 48 always and 3 not applicable
  • My individual needs were met: 51
  • When a need could not be met, staff explained why: 22
  • I felt cared for: 51
  • I was involved as much as I wanted in making decisions about my treatment and care: 51
  • I was kept informed as much as I wanted about my treatment and care: 51
  • As far as I could tell, the staff involved in my care communicated with each other about my treatment: 47 always and 4 not applicable
  • I received pain relief that met my needs: 14 always and 37 not applicable
  • When I was in hospital, I felt confident in the safety of my treatment and care: 51
  • I experienced unexpected harm or distress as a result of my treatment or care: 51 not applicable
  • My harm or distress was discussed with me by staff: 51 not applicable
  • Overall, the quality of the treatment and care I received was: very good 50, good 1, average 0, poor 0 or very poor 0
The Australian Hospital Patient Experience Question Set 2021
Overall Quality of Treatment and Care Received