Patient Experience Survey Benchmark Report – January 2024

The DEC conducted a patient satisfaction survey aligned with AHPEQS in January 2024. This set of questions was developed by the Australian Commission on Safety and Quality in Health Care and is based on the aspects of treatment and care that patients in Australian hospitals and healthcare services have told us are most important to them.
The DEC has adopted this questionnaire and the methodology to enable us to have a snapshot throughout the year of the feedback provided from our patients following their treatment with us.
This survey was conducted as part of the DEC’s ongoing commitment to evaluating our patient experiences to ensure we are delivering optimal care to our patients.