Patient Satisfaction Survey
Summary of Responses of Patient Satisfaction Survey
Conducted between April and June 2019
The DEC has a long standing commitment to the provision of exceptional care to all patients through our quality program. We have, for many years, sought feedback from our patients and referring doctors to ensure we meet the needs of our community.
This feedback is provided verbally and in writing, through the completion of patient satisfaction surveys and referring doctor surveys. This information is carefully reviewed and improvements are included in our protocols and policies to enhance the overall experiences for all persons either using the DEC services or providing services to us.
Where patients identify themselves, we work with them to implement recommendations and feedback to them the outcomes of their feedback. Many areas of care are assessed and each is reviewed individually and as a part of the whole survey, to best ensure quality patient outcomes at all times.
During April to June 2019 we received 305 completed surveys. We would like to thank all those we took the time to assist us by providing valuable feedback to us. We will use this feedback to improve our services and will develop education to help our staff achieve our goals.
We received 305 completed surveys and the results are as follows:
100% (305/305) of patients responded they had received adequate information about the test they were having:
99.67% (304/305) of patients responded they had received adequate information about the account payments
98.04% (299/305) of patients responded they had received adequate information about the preparation for their test
93.44% (285/305) of patients responded they received a SMS confirmation of their appointment. 99.67% (304/305) of patients felt the SMS had fulfilled their requirements for reconfirming their appointment
99.67% (304/305) of patients had no difficulty in finding the DEC
98.69% (301/305) of patients felt they had adequate privacy throughout their stay at the DEC
Adverse Reactions Post Procedure
93.44% (285/305) patients did not experience any adverse reaction post procedure.
Patients were asked to nominate where they had experienced nausea, vomiting, bruising at injection site, abdominal pain or wind pain. No patient identified any major adverse reaction post procedure and many responded that their reactions were very minor and resolved quickly. Several noted their reactions were only been notated as we had asked them to do so.
Post Procedure Responses
100% (305/305) of patients felt they were ready to go home at the time of discharge
100% (305/305) of patients responded they knew how to care for themselves
99.68% (304/305) of patients felt they knew the nature of their problem at discharge
100% (305/305) of patients felt they had been involved in the decision making process
100% (305/305) of patients felt their rights and responsibilities had been respected
70.16% (214/305) of respondents have previously attended the DEC for treatment.
Overall Satisfaction Rating
97.08% of respondents felt the service and care they received during their admission to the DEC was excellent; 2.62% felt it was good; and 0.03% felt it was satisfactory and no patients felt it was unsatisfactory.